Customer Questionnaire

Customer Questionnaire

Your Name:  
Your Phone:  
Your Email:  
Your ZIP Code:  
Your Address:  

If you are not sure how to describe the performance change you are after, please make an effort to answer the questions below as well as you can. When you don't know the exact answer, please make your best estimate and place an asterisk "*" next to your answer.

MAKE/MANUFACTURER OF GOLF CAR:
(Club Car, E-Z-GO, Yamaha, Tayolor Dunn, etc):

GOLF CAR MODEL:
Describe the car-
2 passenger, 4 passenger, 6 passenger
Any Model/product line designation will be helpful.
(For instance, a couple of the E-Z-GO designations are DCS or PDS. A couple of the common Club Car models will have deals saying IQ or regen, etc.)
VOLTAGE:
This is almost always either 36 or 48
TIRE SIZE:
If you're not sure, read the numbers off the tire and send this info or answer stock.
CONTROLLER:
Most newer cars have a "solid state controller" a black box which is used to control the power to the motor. Knowing the type/model of the controller is very helpful. Please provide any info/description you can about your controller.

Older cars often had resistor controls. You would often find a set of open coils under the seat. These coils would get really hot when you drive slowly-sometimes they would even glow. Is your car a resistor control car?
MOTOR:
Unfortunately, motor nameplate is often in a difficult location to read. If at all possible, record the markings on the current motor in your golf car. Most important is the motor model number. Any nameplate info is valuable if model number is not visible.
SPECIAL FEATURES:
Does your car have any special features? Some of these that impact performance are:
- Windshield (yes/no)
- Oversized Tires (advise size)
- Roof
- Gear Ratio (might be stock-sometimes customers will change gear ratio)
PRESENT TOP SPEED PERFORMANCE:
How do I check MPH? There are a few simple ways.

1.) Have a friend drive just behind you in an auto and tell you your MPH.
2.) Measure off a distance of a couple hundred feet. How long does it take to travel this distance. (If you give us this info, we'll do the math for you.)
3.) Use a GPS (Global Positioning Sensor). Many of these will tell you your speed

IMPORTANT: Make sure your car is up to speed before you take any data. For procedure #2, be sure to run the car at least 100' before the start of the stretch of the road where you will be using your stopwatch.

Please provide best data you can in MPH
WHAT DO YOU WANT THE CAR TO DO??
Following are a list of comments about your vehicles performance. Please indicate which statements are true or false for you.

TRUE FALSE
Top Speed is just fine:
Top Speed is too fast:
Top Speed is OK - it just takes too long to get there
My car climbs every hill, but sometimes is really slow.
I want my car to climb hills a little faster.
My car actually stalls to a dead stop on some hills (with a charged battery).
My car never stalls to a dead stop.
I will tow a wagon, lawn cart, or other item with my golf car.
I don't plan on ever towing anything.
My car sometimes hauls heavy loads.
I operate my golf car in different ways-sometimes I want speed, sometimes hill climbing is more important.
Sometimes I use my car off road and don't need as much top speed.
Sometimes, I'd like to go faster, but not all the time.
I'm interested in a motor design that can be switched from a High-Speed Mode to a High-Torque Mode.
I don't want the complexity of a motor that can be switched from one mode to another.

Do you have a specific desired MPH?


Weight is an important factor in determining vehicle performance.
Provide best estimate of heaviest load:
WHAT IS THE ENVIRONMENT LIKE?
Where will you operate the golf car? (hilly area, mostly flat, muddy area)


If you are not sure what "hilly" means, provide a couple of addresses where the car might be operated. We can look up topographical maps and determine maximum hills in your area.


What % of time will you drive on hard surfaces like concrete or asphalt?


What % of time will you drive on soft surfaces like grass, through woods, etc?